Station
Facilities at a glance
- Toilets
- Parking
- ATM
- Ticket Office
- Wifi
- Ticket machine
- Step free access
- Refreshment facilities
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General service information
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Staffing LevelPart time
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Closed Circuit Television
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Information Available From StaffYes - from ticket office
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Information Services OpenMon-Fri 07:00 to 12:00
Saturday 08:00 to 13:15
Sunday -
CISDeparture Screens
Announcements
Arrival Screens -
Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
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All station facilities
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First Class Lounge
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Seated Area
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Waiting Room
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Trolleys
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Station Buffet
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Toilets
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Baby Change
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Showers
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TelephonesUsage Type: Cards
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Accessibility and mobility access
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Helpline03333 211202https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00
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Staff Help Available
No platform staff available at station however assistance is provided by the Conductor on the train.
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Induction Loop
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Accessible Ticket Machines
This ticket machine does not accept cash. Payment is by major debit or credit card only.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Public TelephonesLocated outside the ticket office on the wall
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Nearest Stations With More FacilitiesWBQ
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National Key Toilets
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Step Free AccessCategory B2
Step free access to Platform 1 (to Chester) via a ramp with handrails and a steep gradient. Step free access to Platform 2 (to Manchester) via a ramp with handrails and a steep gradient. Access between both platforms is via a footbridgeFor full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
Coverage: whole Station -
Impaired Mobility Set Down
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Wheelchairs Available
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Car park information
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Cycle StorageSpaces: 0
Sheltered: No
Cctv: Yes -
CarPark
Operator Name: Transport for Wales
Name: Station Car Park
Spaces: 50
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Mon-Fri - 24h
- 24h
- 24h
Website: https://www.nationalrail.co.uk/ -
Rail Replacement ServicesThe bus stops on Barnfield Avenue nearest to the station car park.
Towards Manchester - Wait at the bus stop on the same side of the road as the car park.
Towards Chester- Wait at the bus stop on the opposite side of the road as the car park.
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Onward Travel
The nearest bus stops are
From the ticket office walk up the steps apx 50m to main road.
or
Take footbridge by station entrance, walk apx 75m.
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Passenger services
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Customer ServiceContact our Customer Relations team directly via the customer webform at www.tfwrail.wales
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Managed by Transport for Waleshttps://www.nationalrail.co.uk/
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Live departures & arrivals
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Did you know?Multiflex TicketsAre our lowest Single fare for hundreds of regular journeysAvailable exclusively on our App
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Did you know?Plan ahead. Reserve a place.We’re doing all we can to help everyone travel safer at the current time.Reserve a place
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