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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SITE

Welcome, and thanks for visiting our website www.tfwrail.wales (the "Site"). This Site is made available to you in accordance with the following terms and conditions (the "Terms").

Please read these terms carefully before using this Site. Whenever you use this Site, you're agreeing to these terms and conditions. If you do not agree to these terms, you must not use our Site.

We may amend these terms and conditions from time to time. Please check this page to make sure you are aware of and understand the current applicable terms.

These Terms were last updated on September 24th 2018.

1. WHO WE ARE AND HOW TO CONTACT US

Here's some basic information about Keolis Amey

1.1 This website is operated by Keolis Amey Operations/Gweithrediadau Keolis Amey Limited (trading as Transport for Wales Rail Services) ("Keolis Amey", "we", "us"), a company registered in England and Wales under company number 11389531, with its registered office at Keolis (UK) Limited, Evergreen Building North, 160 Euston Road, London, NW1 2DX. For the purposes of these terms of any reference to "you" or "your" means you, the user.

1.2 If you have any questions in relation to these Terms, please contact [customer.relations@tfwrail.wales].

2. THERE ARE OTHER TERMS THAT MAY APPLY TO YOU AND YOUR USE OF THIS WEBSITE

Please also take a look at how we use cookies and handle your personal data

2.1 The personal data you provide to us on this Site will be subject to our Privacy Policy. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices.

2.2 Our Site also uses cookies, for further information about the cookies used on this Site.

3. BOOKINGS AND TICKETS

Trainline.com Limited manage ticket purchases made through our website.

3.1 You can book tickets through our Site on certain pages including www.buytickets.tfwrail.wales or m.buytickets.tfwrail.wales (the "Transactional Pages"). When you book tickets you are transferred to a third party website Trainline.com ("Trainline").

3.2 All train ticket purchases are subject to Trainline's [Website Usage Policy]; and [Terms and Conditions]. Any queries regarding the purchase of such tickets, refunds or cancellations should be directed to Trainline directly.

3.3 Please note that the Trainline [Privacy Notice] and [Cookie Policy] will apply in respect of any personal data collected and cookies used by Trainline in relation to tickets purchased via the Transactional Pages.

4. WE MAY MAKE CHANGES TO, SUSPEND OR WITHDRAW OUR SITE

We're constantly developing and so is our website

4.1 We may update, suspend or withdraw, this Site at any time and without notice.

4.2 We will not be liable to you if for any reason our site is unavailable at any time or for any period.

5. NO RELIANCE ON INFORMATION PROVIDED ON THIS SITE

We believe everything on our website is accurate, however we can't always guarantee that it is

5.1 This Site is provided on an "AS IS" and "AS AVAILABLE" basis. We make no representation or warranties of any kind, express or implied, as to the operation of this site or the information, content or materials included on this site.

5.2 The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely.

5.3 We encourage you to check and verify all train times at the station of your departure. Whilst we make every effort to provide up to date information this is not always possible.

5.4 You are responsible for making all arrangements necessary for you to have access to this Site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

6. OUR SITE IS ONLY FOR USERS IN THE UK

We don't operate outside of the UK

6.1 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through this Site is appropriate for use or available in other locations.

6.2 We may limit the availability of this Site or any service or product described on it to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

7. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

You must keep your password a secret and are responsible for any actions carried out under your username.

7.1 If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

7.2 You will be responsible for all activities and orders that occur or are submitted under your username and/or password.

7.3 We have the right to disable, cancel or require you to change any username or password, whether chosen by you or allocated by us, at any time, if in our opinion there is likely to be a breach of security or misuse of our website, or you have failed to comply with any of the provisions of these terms of use.

7.4 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customer.relations@tfwrail.wales. We would also suggest that you also change your password immediately through our website.

8. HOW YOU MAY USE MATERIAL ON OUR SITE

This section explains the rights connected to the pictures, designs and other content that you find on our site

8.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

8.2 You must not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from our Site.

8.3 You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.

8.4 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

8.5 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

8.6 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

8.7 We respect the intellectual property rights of others and we ask our users to do the same. If you are aware that any of your intellectual property rights have been infringed on the our website, please contact us to report the concern.

9. OUR TRADE MARKS ARE REGISTERED

Please don't use our trade marks without asking

9.1 Keolis Amey and Keolis Amey Logo are UK registered trade marks of Keolis Amey. You are not permitted to use them without our approval.

10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We disclaim any legal liability for any events that transpire from your use of our website where legal to do so.

10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

10.2 We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

10.3 We will not be liable to you for any direct, indirect or consequential damages, or any other any damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if foreseeable, arising under or in connection with:

  • (a) use of, or inability to use, our site; or
  • (b) use of or reliance on any content displayed on our site.
  • (c) In particular, we will not be liable for:
    • (i) loss of profits, sales, business, or revenue;
    • (ii) business interruption;
    • (iii) loss of anticipated savings; or
    • (iv) loss of business opportunity, goodwill or reputation.

11. RULES ABOUT LINKING TO OUR SITE

Just a few rules for when you link to our website

11.1 You may link to (but in no way replicate) our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Linking to our site indicates that you accept these terms. Please do not link to our site if you do not agree and accept these terms.

11.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

11.3 You must not establish a link to our site in any other site that is not owned by you.

11.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

11.5 We reserve the right to withdraw linking permission without notice.

11.6 If you wish to link to or make any use of content on our site other than that set out above, please contact customer.relations@tfwrail.wales.

12. WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

We might link to other sites, but don't have any control over what they do

12.1 Where our Site contains links to other sites provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We encourage you to review the terms and conditions and privacy policy for any third party sites you link through from this site.

13. WE ARE NOT RESPONSIBLE FOR VIRUSES

Security is everyone's responsibility

13.1 We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not knowingly misuse our Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not gain unauthorised access to our Site, the server on which our site is stored or any server, computer or databases connected to our site. You must not attached our Sire via a denial-of-service attack or a distributed denial-or service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of a breach, you right to use our Site will cease immediately.

14. GOVERNING LAW

Any disputes between us will heard in England and Wales

14.1 Your use of the our website and these terms and conditions and any dispute arising in connection with them is subject to the laws of England and Wales. In the event of any dispute you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

14.2 Please note that your purchase of tickets via the Transactional Pages will be subject to Trainline's Terms and Conditions and therefore the governing law of such agreement will be as set out in such terms. Please see section 3 above for further information.

15. CONTACT US

We hope the above is clear, but here's our details in case you need to contact us.

15.1 If you have any questions about these Terms, please contact us at: customer.relations@tfwrail.wales.

 

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