Travel advice update
Public transport travel restrictions in Wales and England have now been lifted. However, Welsh Government is urging people to think very carefully about where they are traveling and why.
View the latest Welsh Government travel guidance.
If you are travelling in England, please follow the UK Government’s guidance.
Services to popular destinations may become very busy during school holiday periods and weekends, particularly during periods of good weather. Customers considering travelling on routes to seaside destinations including Barry Island, Tenby, the North Wales coast and the Cambrian coast should expect trains to be busy, passenger numbers to be restricted and for the potential to queue.
When making your journeys, please follow our Travel Safer guidance:
Stay safe - be a responsible traveller, plan ahead if you need to travel and don't travel if you're feeling unwell
Avoid busy periods if you have to travel and avoid touching surfaces, buttons, doors, your face and eating while you’re travelling wherever possible.
Follow our latest travel advice, keep your distance, wash your hands or use hand sanitiser and please wear a face covering
Exercise while you travel - walk or cycle for short journeys if you can
Respect our staff and other passengers while you’re travelling.
Stay safe - be a responsible traveller, plan ahead if you need to travel and don’t travel if you’re feeling unwell.
- Check your journey plans as we are currently operating a reduced timetable.
- Use contactless payment and tickets wherever possible. You can buy tickets on our app or our website before you travel.
- If you need to change your journey plans depending on your ticket type, you may be able to exchange or refund.
- Where available, make a reservation when you buy your ticket to support social distancing.
- Book Passenger Assist before the day of travel if you need extra help.
Avoid busy periods - try not to touch surfaces like buttons, doors or your face and try to avoid eating.
- Travel during quieter times generally between 0930 – 1600 and after 1800.
- Find space on trains and avoid services that may be full with our Capacity Checker.
- Find out about the extra cleaning precautions we're taking to keep you safe.
- Food services are not currently available on our trains.
Follow our latest travel advice - wear a face covering, keep your distance and wash your hands or use hand sanitiser.
- Wear a face covering on trains and at stations unless you're exempt.
- Follow social distancing measures at stations and on trains.
- Hand sanitiser is available at staffed stations. On train toilets remain open* however some station toilets may be closed but can be opened upon request.
Exercise while you travel - walk or cycle for short journeys if you can.
- Visit Sustrans for information about cycle routes in your area or use Travelline Cymru’s online cycle planner.
- Rent a Next bike from over 100 different locations in Cardiff. Other cycle schemes may also operate at other towns and cities we serve.
- Contact your local authority for information on safe walking routes or use Travelline Cymru’s online walking route planner.
Respect our staff and other passengers - while you’re travelling.
- Abusive language or threatening behaviour towards our customers and colleagues will not be tolerated. Our trains and stations are patrolled by The British Transport Police and security staff with CCTV and body worn video cameras also in operation.
- To report any anti-social or suspicious behaviour, text The British Transport Police on 61016 or in an Emergency call 999.
Watch this quick video for an overview on what we've done to help you travel safely
For more information specific to train travel within England please visit www.nationalrail.co.uk.
*On our Cardiff and Valleys services accessible toilets are available on all our services, but not on every carriage. Please check with railway staff or door signs to ensure you access the right part of the train.
- Please do consider your own health circumstances with respect to other public transport users and the NHS guidance.
- As the situation evolves, we are continuing to follow advice from the Government and the NHS available here: