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Current travel restrictions – Essential travel only

Due to the current national lockdown you must only use public transport in Wales and England if your journey’s essential

In Wales this includes.

  • to go to work if you can’t work at home. Please work at home if you can
  • to go to school, college or for education
  • for essential shopping or medical needs
  • to provide essential care

You can view the Welsh Government’s guidancehere and the UK government guidance for England here.

Please check before you travel as we are running a reduced number of services and some services may also change or be cancelled at short notice.

 

Travelling to other UK nations

If you need to make an essential journey between Wales and another part of the UK, you’ll need to follow the guidance for Scotland and Northern Ireland.

Travelling outside of the UK for leisure purposes is not allowed. You must have a reasonable excuse to travel overseas.

 

Together we’ll keep Wales safe

We’d like to reassure you that the safety and wellbeing of all our customers and staff are our top priority during the Coronavirus (COVID-19) outbreak. Please help us by following these Travel Safer guidelines.

Stay local Stay safe - be a responsible traveller, plan ahead if you need to travel and don’t travel if you’re feeling unwell 
Avoid busy periods Avoid busy periods - try not to touch surfaces like buttons, doors or your face and try to avoid eating.
Follow our latest travel advice, stay 2 metres apart Follow our latest travel advice, keep your distance, wash your hands or use hand sanitiser and please wear a face covering*
Exercise while you travel Exercise while you travel - walk or cycle for short journeys if you can.
Respect our staff and other passengers Respect our staff and other passengers while you’re travelling.

 

Current Travel Advice

Watch this quick video for an overview on what we've done to help you travel safely

  • You must wear a face covering on trains and at stations unless you are exempt.

  • Avoid touching unnecessary surfaces, wash hands regularly. Find out the extra precautions we are taking to keep you safe.

  • For information about ticket exchanges and refunds click here.

  • Check before you travel as a reduced timetable is currently operating throughout the Transport for Wales rail network. Service times have changed and in order to operate in the safest way, our trains are unable to call at a small number of stations. Planned improvement works continue to take place

  • Travel during off-peak hours if you can (between 0930 – 1600 and after 1800) and check how busy your train is likely to be with our capacity checker.

  • Follow social distancing measures at stations and on trains. These may increase waiting times and limit the number of people who can travel at busier times of day. Queues will be in place at key locations and where trains are full, passengers will need to wait for the next available service or travel another way.

  • Use contactless payment methods if possible: buy tickets on our app and this website before your journey starts. You can also use our ticket machines and ticket offices are open for customers who need to purchase tickets or use a discount that isn’t available on a ticket machine. Please pay by card if you can however we know this might not always be possible and cash is accepted at booking offices.

  • Book Passenger Assist services as normal. It continues to be available for those requiring extra help to travel. We encourage passengers to book assistance before you travel – it will really help us plan and make sure you’re not hanging around.

  • Seat reservations are available on our services. If travelling with us please make a reservation when you buy your ticket to help support social distancing. If your intended train is fully reserved, you may need to make this journey at a different time when reservations are available.

  • Food services are not currently available on our trains.

  • Booking office hours may be different to usual please check your local booking office.

  • To support social distancing, some of our station toilets may be temporarily closed. Please contact a member of staff to open them .

  • On train toilets remain available however on our Cardiff and Valleys services accessible toilets are available on all our services, but not on every carriage.
    Please check with railway staff or door signs to ensure you access the right part of the train.

  • Waiting rooms have been temporarily closed as part of our social distancing measures.

  • For more information specific to train travel within England please visit www.nationalrail.co.uk.

Last updated: 28 January 2020

  • NHS guidance

      • Please do consider your own health circumstances with respect to other public transport users and the NHS guidance.
      • As the situation evolves, we are continuing to follow advice from the Government and the NHS available here:
      • https://www.nhs.uk/conditions/coronavirus-covid-19/