Travel advice update
Take responsibility for your journey and travel safer.
Our trains are getting busier and social distancing is becoming difficult on some services especially on weekends, coastal services and when the weather is good.
All available trains are in use and we’re monitoring passenger numbers daily to help prioritise capacity. Find out how we’ve been making our trains and stations safe to welcome you back.
Help keep everyone safe
- Don’t travel if you’re feeling unwell
- If you can, work from home or stay local.
- For shorter journeys walk, wheel or cycle. For walking and cycle routes use Traveline Cymru’s online planner
- Plan ahead, avoid rush hour (weekday quieter times are generally between 0930 – 1600 and after 1800), be flexible and be prepared to queue. Find trains with space with our Capacity Checker.
- Intercity services run on some routes, so consider changing your plans to use these services that generally have more carriages. If you need to change your journey plans depending on your ticket type, you may be able to exchange or refund.
- Go contactless and buy your ticket from the TfWRail app
- Wear a face covering unless exempt and keep your distance where possible
- On board, avoid crowding in wheelchair spaces and doorways, use window seats and keep windows open.
- Be kind – anti social behaviour will not be tolerated. To report any anti-social or suspicious behaviour, text The British Transport Police on 61016 or in an Emergency call 999.
Watch this quick video for an overview on what we've done to help you travel safely
For more information specific to train travel within England please visit www.nationalrail.co.uk.
- Please do consider your own health circumstances with respect to other public transport users and the NHS guidance.
- As the situation evolves, we are continuing to follow advice from the Government and the NHS available here: