Stay home, save lives and only travel if your journey’s essential
Current Welsh Government guidance is to stay home, save lives and travel only if your journey’s essential.
These restrictions will help reduce the spread of coronavirus and apply from 18:00 on Friday 23 October 2020 to 00:01 on Monday 9 November 2020.
Please use public transport if it’s your only option for essential travel and don’t make unnecessary journeys or travel if you have any coronavirus symptoms.
During this period:
- Please stay at home unless you have a reasonable excuse such as for caring responsibilities or for work if you can’t work at home.
- Only travel if your journey’s essential.
- Please check before you travel as we will be running a reduced number of rail services and some services may also change or be cancelled at short notice.
- Rail services from Wales to England or those operated by us in England will not change.
If you need to make an essential journey between Wales and England, please remember that different regulations and guidance may be in place in the different countries of the UK. You must follow this guidance.
Regrettably, where essential travel restrictions are in place, recreational travel should not be considered for autumn seasonal activities and events such as Halloween, Bonfire night and major sporting events.
Travelling to Wales?
If coming from a high or very high-risk area, only travel if you need to such as to work or education. Check Welsh Government advice.
Please use public transport responsibly in these difficult times and help us to help you by following our simple Travel Safer advice below.
Together we’ll keep Wales safe
We’d like to reassure you that the safety and wellbeing of all our customers and staff are our top priority during the Coronavirus (COVID-19) outbreak. Please help us by following these Travel Safer guidelines.
|Stay safe - stay at home and only travel if it’s essential, plan ahead if you need to travel and don’t travel if you’re feeling unwell|
|Avoid busy periods - try not to touch surfaces like buttons, doors or your face and try to avoid eating|
|Follow our latest travel advice, keep your distance, wash your hands or use hand sanitiser and wear a face covering*|
|Exercise while you travel - walk or cycle for short journeys if you can.|
|Respect our staff and other passengers while you’re travelling.|
You must wear a face covering on trains and at stations unless you are exempt.
Avoid touching unnecessary surfaces, wash hands regularly. Find out the extra precautions we are taking to keep you safe.
Check before you travel as a reduced timetable is currently operating throughout the Transport for Wales rail network. Service times have changed and in order to operate in the safest way, our trains are unable to call at a small number of stations. Planned improvement works continue to take place
Travel during off-peak hours if you can ( between 0930 – 1600 and after 1800 ) and check how busy your train is likely to be with our capacity checker.
Follow social distancing measures at stations and on trains. These may increase waiting times and limit the number of people who can travel at busier times of day. Queues will be in place at key locations and where trains are full, passengers will need to wait for the next available service or travel another way.
Use contactless payment methods if possible: buy tickets on our app and this website before your journey starts. You can also use our ticket machines and ticket offices are open for customers who need to purchase tickets or use a discount that isn’t available on a ticket machine. Please pay by card if you can however we know this might not always be possible and cash is accepted at booking offices.
Book Passenger Assist services as normal. It continues to be available for those requiring extra help to travel. We encourage passengers to book assistance before you travel – it will really help us plan and make sure you’re not hanging around.
Seat reservations and food services are not currently available on our trains.
Booking office hours may be different to usual please check your local booking office
For information specific to train travel within England please visit www.nationalrail.co.uk.
Last updated: 23 October 2020
Message from Kevin Thomas,
Chief Executive Officer, Transport for Wales Rail Services
I want to reach out to people and recognise the challenges we and the rest of the world are currently facing in battling Coronavirus (Covid-19) and the difficult impact it is having on life and communities.
- Please do consider your own health circumstances with respect to other public transport users and the NHS guidance.
- As the situation evolves, we are continuing to follow advice from the Government and the NHS available here: