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Together we’ll keep Wales safe

We’d like to reassure you that the safety and wellbeing of all our customers and staff are our top priority during the Coronavirus (COVID-19) outbreak. Please help us by following these Travel Safer guidelines.

Latest travel advice

Stay local Stay safe - be a responsible traveller, plan ahead and don’t travel if you’re feeling unwell 
Avoid busy periods Avoid busy periods - try not to touch surfaces like buttons, doors or your face and try to avoid eating
Follow our latest travel advice, stay 2 metres apart Follow our latest travel advice, keep your distance, wash your hands or use hand sanitiser and wear a face covering*
Exercise while you travel Exercise while you travel - walk or cycle for short journeys if you can.
Respect our staff and other passengers Respect our staff and other passengers while you’re travelling.

 

 

Latest travel advice

  • You must wear a face covering on trains and at stations unless you are exempt.

  • Follow any local travel guidance (currently in place in the boroughs of Blaenau Gwent, Bridgend, Caerphilly, Merthyr, Newport and Rhondda Cynon Taff).
    New local lockdown restrictions are in place. The Welsh Government has tightened coronavirus laws across these areas to prevent the virus spreading .

  • Avoid touching unnecessary surfaces, wash hands regularly. Find out the extra precautions we are taking to keep you safe.

  • Check before you travel as a reduced timetable is currently  operating throughout the Transport for Wales rail network. Service times have changed and in order to operate in the safest way, our trains are unable to call at a small number of stations. Planned improvement works continue to take place

  • Travel during off-peak hours if you can ( between 0930 – 1600 and after 1800 ) and check how busy your train is likely to be with our capacity checker.

  • Follow social distancing measures at stations and on trains. These may increase waiting times and limit the number of people who can travel at busier times of day. Queues will be in place at key locations and where trains are full, passengers will need to wait for the next available service or travel another way.

  • Use contactless payment methods if possible: buy tickets on our app and this website before your journey starts. You can also use our ticket machines and ticket offices are open for customers who need to purchase tickets or use a discount that isn’t available on a ticket machine. Please pay by card if you can however we know this might not always be possible and cash is accepted at booking offices.

  • Book Passenger Assist services as normal. It continues to be available for those requiring extra help to travel. We encourage passengers to book assistance before you travel – it will really help us plan and make sure you’re not hanging around.

  • Seat reservations and food services are not currently available on our trains.

  • For information specific to train travel within England please visit www.nationalrail.co.uk.

 

Message from Kevin Thomas,
Chief Executive Officer, Trasnport for Wales Rail Services

I want to reach out to people and recognise the challenges we and the rest of the world are currently facing in battling Coronavirus (Covid-19) and the difficult impact it is having on life and communities.  
 

 

 

Read full statement

 

  • NHS guidance

      • Please do consider your own health circumstances with respect to other public transport users and the NHS guidance.
      • As the situation evolves, we are continuing to follow advice from the Government and the NHS available here:
      • https://www.nhs.uk/conditions/coronavirus-covid-19/