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Wear a face covering

Wear a face covering on our trains and buses, at railway stations, on platforms, in waiting rooms, enclosed shelters and car parks (unless you're exempt) to help prevent the spread of the coronavirus to other travellers and public transport workers. 

  • The Welsh Government recommends wearing a 3-layer face covering as social distancing can be difficult to achieve on public transport.
  • Please be respectful, not everyone can wear a face covering.
  • Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 
  • Customers not wearing a mask will be turned away. 
    However, police or environmental health officers can also issue a fixed penalty for breaches of these requirements. A first offence is punishable by a penalty of £60 (which doubles for each subsequent offence up to a maximum of £1920). Repeat offenders could also be prosecuted in court where there is no limit to the fine that may be issued.

 

Exempt from wearing a face covering?

If you think you’re exempt from wearing a face covering on public transport, you can apply for a personalised exemption note here.

 

  • Face coverings FAQ's

      • What is a face covering?
        The Government’s instructions state that a face covering is a cloth that should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.
         
      • Will face coverings be provided or available to buy at the station?
        Not necessarily. You should bring your own face covering. We are, however, starting to install vending machines in some stations to make it easier for you to buy a face covering if you forget to bring one.
         
      • Where does this apply – just on trains or in stations too?
        Face coverings are mandatory on board the train and in all enclosed areas of railway stations, from when you enter a station, throughout your journey and exiting the station at the other end. If you are then moving onto the bus, tram or tube, you should avoid taking off your face covering while interchanging and avoid touching your face or mouth unnecessarily.
         
      • Can’t I just pull my t-shirt up around my face?
        No. Face coverings are now mandatory on board all trains. We need to be sure that everyone is following the new rules and so you must bring a separate face covering with you for this specific purpose.
         
      • What if I cannot wear a face covering for medical reasons or due to a disability?
        You can still use public transport. We want you to be able to travel with dignity and our staff will act considerately towards those who cannot wear a face covering due to their disability or medical condition.
         
      • Do children require face coverings?
        Children under 11 are not required to wear face coverings.
         
      • What do rail staff do to make sure people wear face coverings on trains?
        Rail staff engage and educate customers about the mandatory use of face coverings when they travel by train and encourage people to wear them. The vast majority of people do the right thing and help protect others by bringing and wearing a face covering while in stations and on trains.

        Unless they have a good reason, those that don’t wear a face covering could receive a fine of up to £3,200 from the British Transport Police.
         
      • Why are people allowed on my train without face coverings?
        Some people may not be able to wear a face covering due to medical conditions which may not always be apparent. Please do not confront other passengers. Anyone that is not exempt from wearing a face covering can get a fine of up to £3,200 from the police or Transport for London enforcement officers.
         
      • What are you doing to enforce the use of face coverings?
        Rail staff engage and educate customers about the mandatory use of face coverings when they travel by train and encourage people to wear them. The rail industry is working closely with the British Transport Police (BTP) in order to enforce the use of face coverings for those who aren’t exempt. The majority of people do wear face coverings but areas where compliance isn’t as high will begin to see a greater police presence.
         
      • How do I report someone for not wearing a face covering when on my train?
        Some people may not be able to wear a face covering due to medical conditions which may not be apparent. Please do not confront other passengers that are not wearing face coverings. Please inform a member of rail staff who will be able to engage and educate customers about the mandatory use of face coverings on public transport.
         
      • Why should I wear a face covering when I’ve seen other people not wearing one?
        It is mandatory to wear a face covering on public transport unless you are exempt. Some people may not be able to wear a face covering due to medical conditions which may not be apparent so help protect others by bringing and wearing a face covering while in stations and on trains. Anyone that is not exempt from wearing a face covering can get a fine of up to £3,200 from the police or Transport for London enforcement officers.
         
      • Why don’t all your rail staff wear face coverings?
        There are some instances when face coverings are not expected to be worn by rail employees such as if they are exempt for medical reasons, in safety critical roles, when communicating to hearing impaired passengers, in train cabs when they’re on their own, when behind glass or Perspex barriers such as in a booking office or information points where social distancing can be achieved.
         
      • What do I do with my face covering when I am finished with it?
        We encourage you to use a reusable face covering where possible as these are better for the environment. If you have a disposable face covering then please take it home to dispose of it or put it in the normal bins, available on stations at the end of your journey.
         
      • What should I do if I am sitting in a carriage with someone who is not wearing a face covering?
        The vast majority of people are doing the right thing and helping to protect others by bringing and wearing a face covering while in stations and on trains. Please also be aware that some people may not be able to wear a face covering due to medical issues. Regardless of whether someone is wearing a face covering, you should try to keep your distance.
         
      • Can I remove my face covering to eat or drink?
        Yes. You can temporarily remove your face covering whilst eating, drinking or taking medication whilst maintaining social distancing. You are expected to replace your face covering to continue your journey. We kindly ask that you keep the removal of your face covering, when it comes to eating, drinking or taking medication, to a minimum especially on short journeys.
         
      • Do disabled people need to wear a face covering?
        People with a disability or illness that means that they cannot wear a face covering can still travel by train. Government guidance states that you do not have to wear a face covering if:
        • If you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering.
        • If putting on, wearing or removing a face covering would cause you severe distress.
        • If you are travelling with, or providing assistance to, someone who relies on lip reading to communicate.
        • If you need to eat, drink, or take medication you can remove your face covering.
      • We are asking our staff to be considerate when using their discretion. The following kinds of illness or disability may mean someone does not need to wear a face covering:
        • Breathing difficulties
        • Conditions affecting dexterity
        • Mental health conditions such as anxiety or panic disorders
        • Autism
        • Dementia
        • Visual impairments or with a restricted field of vision
        • Anyone reliant on lip reading – including companions or carers for whom a face covering would impede their ability to communicate
      • People are also permitted to remove their face covering to take medication. Our staff are also being briefed about this. You can view the Government guidance on exemptions to face coverings here or see 'Face Covering Exemptions' page.
         
      • I am deaf or living with hearing loss and I need to lip read. Do I need to use a face covering? Can staff remove their face coverings?
        If you need to remove your face covering or ask a member of staff to remove theirs to communicate, please remember to give staff two metres space to ensure that social distancing can be adhered to. If staff are behind screens and light is reflecting on the screen, please ask if they could write down any information for you or move to enable you to lip read. 

        If you are reliant on lip reading – for example with companions or carers – for your journey, you will not be expected to wear a covering when communicating. If you can, please wear a face covering when not communicating for your and other people’s safety.
         
      • I have a mental health condition that means I cannot wear a face covering. Will staff be made aware that I am exempt?
        Yes. We will brief staff to ensure that they are considerate and discrete when engaging customers about wearing a face covering.
         
      • Do I need to provide proof I cannot wear a face covering?
        No. Staff will be briefed to understand that any customer who is living with a disability or health condition will not be required to provide any proof.