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Our Making Rail Accessible: Helping Older and Disabled Passengers guide lists all our stations and explains what facilities are available, including staffing hours, toilets and information screens.

Download Making Rail Accessible: Helping Older and Disabled Passengers (PDF)

 

This document provides information about our current arrangements for helping disabled and older passengers travel on our trains including details about our facilities at stations. It also provides useful contact details and information that you may need for planning your journeys.

It also contains information about the accessibility of all current stations on our network. The station accessibility catergorisation has been determined by RDG (Rail Delivery Group) and explains what level of access can be found at each station. Please see below for more information on each category.

More information on how we work with other organisations, our policies and accessibility on our network can be found in our Accessibile Travel Policy.

The information on this document is accurate as of 1st April 2020. 
We update this information in accordance with any changes. 

  • Assisted travel for passengers 

    • For assistance in arranging assisted travel and planning your journey
    • Call our Assisted Travel team: 033 300 50 501
    • Next Generation Text service 18001 033 300 50 501 (for people with hearing and speech difficulties)
    • The Assisted Travel team is available every day except Christmas Day from 8am to 8pm Visit our webpage
    • To make a booking on Christmas Day to travel on Boxing Day, please call National Rail Enquiries on 0800 022 3720 (or textphone 0845 60 50 600).
  • Station accessibility categorisation

    • Category A

    • The station has step-free access to and between all platforms, at all times trains are running, via level access, lifts or ramps (in accordance with new-build standards re gradient/length). Additional station entrances or walking routes not meeting the A criteria are permitted, providing the additional walking distance to avoid these is no more than 100m.
    • Category B

    • The station does not meet category A, but has step-free access to either all platforms or at least one platform. In some cases, the station may be usable for some disabled and older people, but in others major barriers may exist which are likely to restrict the ability of some disabled or older people to use the station. This may include long or steep ramps, access between platforms that may be via the street, and there may not be step-free access to or between all station areas.
    • Category B1. 

    • Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station does not meet the A criteria, but has step-free access (to all platforms) likely to be usable by many people with reduced mobility. Access may be via ramps, up to 1:10 gradient (any length). Short end-of-platform ramps may be up to 1:7. 
    • Access between platforms may be via the street, no more than 400m. Access via level crossings is permitted (if full barrier). Access routes may be via car parks, or short access roads without pavements, but otherwise routes via the street must include a pavement. Additional entrances/ walking routes not meeting the A1 or A2 criteria are permitted, providing the additional walking distance to avoid these is no more than 400m.
    • Category B2. 

    • Some step-free access to all platforms- please check details. This station has step-free access to all platforms, but major barriers exist which are likely to restrict the ability of some people to use the station. Step-free routes do not meet the A or B1 criteria (e.g. long ramps steeper than 1:10, or thestep-free route between platforms is greater than 400m). Any station with an ungated or half-barrier level crossing between platforms is in B2 or lower. 
    • Any station where step-free access is only available at certain times, or only to certain passengers, is in B2 or lower (e.g. because lifts are unavailable when the station is unstaffed) for example, if the step-free entrance opening times depend on staff presence at the station.
    • Category B3. 

    • Some step-free access, may be in one direction only - please check details. This station has step-free access to fewer than the total number of platforms.