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Everything working today?

If you spot something that's not, get in touch

Whether it's a faulty radiator or a rip in the seat you can let us know using the contact us form

If you have a question or concern, we’re happy to help.
You can contact us by using the form below.

If you're looking to do one of the following please use one of these forms

For refund advice please visit:

https://tfwrail.wales/ticket-refunds

If you’re looking to apply for a concessionary travel card (bus pass), or have applied for one and are looking for an update on your application, please contact the help desk at travelcards@tfw.wales  or call 0300 303 4240.

For more information, please click here: https://tfw.gov.wales/travelcards

Contact Us

If you're looking to make a complaint please use our complaint form

If you're looking for a refund please go to delay repay

If there is an immediate safety threat such as:

  • People, animals or objects on or near the track
  • Damage or fault at a level crossing
  • A vehicle has hit a bridge
  • A broken fence or open gateway allowing access to the track

Please call us immediately on 03457 11 41 41

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