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  • Train Performance
    We know what being on time means to you, here you can find our punctuality performance figures for the latest rail period and where any delay minutes are attributed. 
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  • Customer Satisfaction Surveys
    Every period we hold customer satisfaction surveys to get feedback from our customers on everything from the ticket buying experience right through to the station and your actual journey. We publish the results here every period.
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  • Mystery Shopper Survey
    Every period we hold mystery shopper surveys where we send people on journeys across our network to gather insight on everything from the ticket buying experience, experience with TFW Staff and right through their actual journey. We publish the results here every period.
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